How can
we help?

Check the permissions requested in Furmily’s setup and review your app selection. On Android, these include Usage Access, display-over-other-apps and Accessibility. Permission names may vary by phone.

Review Screen Time or Family Controls access in iOS Settings, then return to Furmily. You can continue using local focus and pet features without granting access.

Open Settings → My Tap to Focus, create a new focus pet, choose a companion and focus settings, then follow the NFC writing prompts. Creating focus pets requires an active Pro subscription and a compatible NFC-enabled phone.

Use a writable NDEF tag, such as an NTAG213, NTAG215 or NTAG216. On a compatible iPhone, hold the tag near the top of the phone. Furmily writes a Tap to Focus link with your chosen focus settings. iPad does not support NFC writing.

Your own linked tags can be rewritten. For an unlinked tag with existing content, choose “Erase and use this tag”, then scan the same tag again to replace its contents and link it to your account. The previous content cannot be restored. Tags linked to another Furmily user can only be read.

On Home, choose the pet you want to share and tap the share button beside it. Your friend can adopt their own copy for free, and your companion stays with you.

Use “Open in Furmily” on the sharing page. If you need to install the app first, return to the same sharing link afterward.

Manage or cancel your subscription through the store where you purchased it. On iPhone, open Settings → Apple Account → Subscriptions. On Android, use Google Play’s subscription settings.

Open Furmily’s Pro screen and choose Restore purchases. Make sure you’re using the store account associated with the purchase. If you still need help, email us.

Open Settings → Delete account in Furmily. Cancel any store subscription separately. For help, email us from the address connected to your account so we can verify your request.

Visit our Privacy Policy for information about account data, device permissions and your choices. Our Terms of Use explain the service terms.